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jerseymallpro - jerseymallpro

jerseymallpro

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    PRODUCTS

    Shipping & Payment

    Here you can self-check the logistics timeliness and costs to reach your address.  

    Click here


    1、What shipping methods does Jerseymallpro offer?

    At Jerseymallpro, you can use our self-check tool to determine the logistics timeliness and costs to reach your address. Click the provided link to access the tool.

    We offer two shipping methods: Standard and Express.

    Standard shipping: We ship orders of any amount with E-Packet, EMS, or USPS shipping, and provide a tracking number.

    Express shipping: You can purchase express shipping during checkout for most countries, which affects postal service mailing time only and not Jerseymallpro processing time. Different countries will be automatically shipped with the available express option, such as FedEx or DHL.

     

    FREE SHIPPING MEMBER LV 2 +

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    2、When will I receive my order?

    Your order goes through several steps before reaching your door. Here are those steps:

    Step 1

     Confirm &Process Order

    0-3 business days

    Step 2

    After Shipped Out 

    Standard

    7-15 business days

    Express

    3-7 business days

    Total

    Standard

    7-18 business days

    Express

    3-10 business days


    Please note:

    2.1 All times provided are estimates and are not guaranteed, as they vary depending on the exact destination. Customization back-order and special-order processing procedures will delay shipping by 1-2 business days.

    2.2 In-stock items are shipped within 1-2 business days. However, customization back-order and special-order processing procedures will delay shipping by 1-2 business days.

    2.3 During holiday seasons, orders may experience delays of up to 1-2 weeks.

    Order Tracking Support

    For orders placed while signed in to your Jerseymallpro account, sign in and visit your Order History for tracking information.



    3、Order Tracking Support   

    For Orders placed while signed-in to the Jerseymallpro account, sign-in and visit your Order History.


    Order Tracking Tips & Considerations

    Please allow an additional 1-2 business days of processing time for all personalized products.Shipping times may vary during periods of high order volume.

    If your order has not shipped after three business days, you will receive an email notification. The delay may be due to one of the following reasons:

    • High order volume at the time of purchase

    • Item(s) on backorder within the next 72 hours

    • Item(s) out of stock due to high demandIncomplete shipping address

    • Payment issue during the order placement process


    If you need further assistance, please contact us and we will be happy to assist you.

    Please note that Jerseymallpro operates from Monday to Friday, from 9:00 am to 6:00 pm Hong Kong Time, with a lunch break from noon to 1 pm.


    1602232984234415.pngClick here to contact live chat support


    Payment

    What payment options does Jerseymallpro accept?

    Ø Credit Cards (Visa, Mastercard & AE & JCB)

    Ø Debit Cards (Visa & Master)

    Ø Local Payment ( EBANX/SAFTY PAY/SOFORT/POLI/QIWI WALLET/IDEAL/EPS/American Express )

    Ø Transferwise(Free of charge)


    TransferWise:

    The handling fee is paid by Jerseymallpro, It is safe and convenient to send money and receive money.

    If you confirmed, we will send our Transferwise account information to you. Click hereto contact livechat support. 

    Or email us: [email protected]

    Link for Transferwisehttps://transferwise.com/

    Click hereto get How to operate?


    WHERE IS MY ORDER

    Log in to quickly track your order

    ASK OUR CUSTOMER CARE

    Please use the chat button on the lower right hand corner, chat available 24/7.